13200 Privacy Policy — Malaysia User Data Protection
Last updated: January 2026. This policy describes how 13200 collects, uses, and protects the personal information of our users.
13200 is committed to protecting the privacy of every user who accesses our services in Malaysia. This Privacy Policy clearly sets out the types of information we collect, how it is used, how it is protected, and what rights users have over their personal data. By continuing to use this platform, you agree to the terms described below.
Information We Collect
13200 collects various types of information when you register, log in, or use our platform. The main categories of information collected are as follows:
Personal Account Information
This includes your full name, email address, mobile number, date of birth, and the password you provide during registration. This information is used to verify your identity and manage your 13200 platform account.
Payment Information
When you make a deposit or withdrawal in MYR (RM), we may retain payment-related information such as your bank account name and associated account number. We do not directly store your credit card numbers or banking passwords — all transactions are processed through secure payment providers.
Device & Browser Data
Our systems automatically record technical information such as IP address, web browser type, device operating system, screen resolution, and pages visited. This data is used solely for security purposes, platform performance analysis, and improving the user experience.
Cookies & Usage Data
13200 uses cookies to store user preferences, maintain login sessions, and collect aggregated usage data that does not identify individuals. You can manage cookies through your browser settings; however, some platform features may not function properly if cookies are disabled.
How We Use Your Information
Information collected by 13200 is used solely for the following purposes:
- Verifying user identity and managing the account registration and login process.
- Securely and accurately processing deposit and withdrawal transactions in MYR (RM).
- Providing responsive customer support and resolving any enquiries or complaints.
- Sending important notifications related to your account, security updates, or changes to platform policies.
- Detecting and preventing fraudulent activity, account breaches, or platform abuse.
- Analysing aggregated usage patterns to improve service quality and the 13200 platform interface.
We will not use your information for any third-party marketing purposes without your explicit consent.
Data Storage & Security
13200 takes robust technical and organisational measures to protect users' personal data against unauthorised access, loss, alteration, or disclosure. The protective measures we have in place include:
- SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers.
- Encrypted password storage — we do not store passwords in plain text.
- Strict internal access controls — only authorised staff may access sensitive user data.
- Continuous monitoring for suspicious activity and unauthorised access attempts.
Your personal data is retained for as long as your account remains active or as long as necessary to fulfil relevant legal and business obligations. Once an account is closed and the mandatory retention period has lapsed, your data will be securely deleted from our systems.
Sharing Information with Third Parties
13200 does not sell, rent, or disclose users' personal information to third parties for commercial purposes without your consent. However, there are limited circumstances in which information may be shared:
Payment Service Providers
To securely process financial transactions in MYR, the necessary information will be shared with licensed and authorised payment processors. These providers are bound by strict confidentiality agreements and may only use the data for payment processing purposes.
Legal Requirements
Where Malaysian authorities issue a court order or lawful directive to obtain user information for criminal investigation or legal compliance purposes, 13200 will comply with such requests in accordance with the prescribed legal procedures.
User Rights & How to Contact Us
As a 13200 platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If the information we hold about you is inaccurate or out of date, you have the right to request a prompt correction.
- Right to Erasure: You may request the deletion of your account and personal data, subject to any applicable legal retention obligations.
- Right to Object: You have the right to object to the processing of your data for specific purposes, such as marketing communications.
Changes to This Policy
13200 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via the platform or email. Continued use of the platform after a change notice is considered acceptance of the updated terms.
Contact Our Team
For any privacy or data protection enquiries, requests, or complaints, please contact the 13200 support team by email at: [email protected]. We are committed to responding to every enquiry promptly and in English.